Refund policy

Returns & Exchange Policy

Most EARTHAMENTS pieces are made to order, crafted especially for you after your purchase is placed. For this reason, we are unable to accept returns or offer refunds for a change of mind, a change in preference, or any other reason unrelated to the condition of the piece.

When we will exchange your order

We will exchange your piece for the correct one if:

- You received a product different from the one you ordered.
- Your piece arrived broken or damaged in transit.

How to request an exchange

Write to us at info@earthaments.co.in within 48 hours of delivery, with your order number, clear photographs of the piece and its packaging, and an unboxing video if you have one. Once we have reviewed your request, we will share return instructions. EARTHAMENTS will bear the shipping cost for all approved exchanges.

Pieces sent back must be unworn and in their original packaging.

What we do not consider a defect

Every piece is handcrafted, so slight variations in form, texture, finish and stone are part of its character, not a flaw. Natural tarnishing of silver and brass over time is also not considered damage, and can be restored with gentle cleaning.

Refunds

We offer refunds only when a replacement cannot be made. In such cases, we will issue a full refund to the original payment method within five working days of receiving the returned piece.